Shipping

1. What are the available shipping methods? How long?

1): DHL and UPS. Usually 7 days you can receive.
2): To every Christmas or Halloween or customer’s require expedited express, just 2 days all over the world.
3): In addition, we will responsible for items lost or damaged in the post.

2. What payment methods do you accept? What can be care?

1): We currently accept PayPal, Credit Card, Money bookers, Western Union and Bank Transfer.
2): Orders can only be shipped to a verified address, please make sure that it is correct before payment.
3): If you have any questions, please contact us by email (sales@swordartonlinesword.com)

3. If I do not satisfy your products, how can I cancel my order or refund? What’s your return policy?

1): If your order has not been shipped out, please contact us (sales@swordartonlinesword.com) for a refund by using the order number given on purchase and your PayPal transaction ID.
2): If your order already been shipped out, you can refuse it or return it in its original condition (unused or unopened) to us postmarked within 30 calendar days of delivery. We will deal with it in 3 working days; In that case we will refund you the payment excluding actual fees already incurred.